Privacy Policy

Who controls your information

The data controller is Dama N.V., registered under number 152125 and licensed by Antillephone N.V. under 8048/JAZ2020-013, trading as Kingdom Casino. Correspondence about personal data should be directed to the privacy contact published in the support area of the site.

Because we accept registrations from New Zealand, we handle information about NZ residents in line with the Privacy Act 2020 principles wherever those principles go beyond our Curacao obligations. Where the two frameworks differ, we apply the stricter standard.

Processing rests on several grounds: performing the contract created when you open an account, complying with anti-money-laundering and licensing duties, our legitimate interest in preventing fraud, and consent where you have opted into marketing.

Categories of information we hold

Identity and contact details supplied at registration: full name, date of birth, residential address, email address and telephone number. Verification adds copies of a passport, driver licence or other photographic ID together with a recent proof of address.

Financial records cover deposits, withdrawals, the payment instrument used, currency, and the outcome of any source-of-funds enquiry. We store the transaction reference and a masked card number rather than full card details, which remain with the payment processor.

Gameplay records include titles opened, stake and return figures, session duration, bonus participation and any limits you have configured. Technical records include IP address, approximate location derived from it, device type, browser build, operating system and timestamps for each login.

Sharing with third parties

Game studios receive the minimum data needed to render a session and settle a round. Payment institutions receive what is required to move funds. Identity bureaux receive verification documents so they can confirm you are who you say you are.

Regulators, auditors and law enforcement receive information when a valid legal request is made or when licensing conditions require disclosure. Such disclosures are logged internally and we do not notify players where doing so would prejudice an investigation.

Kingdom Casino does not sell personal information, and does not pass contact details to unrelated advertisers. Analytics and messaging vendors act as processors under written agreements that restrict them to our documented instructions.

Storage, transfers and retention

Records are held on servers within the European Economic Area and in Curacao. Transfers outside those territories, including any transfer to or from New Zealand, are covered by standard contractual clauses or an equivalent safeguard.

Account and transaction records are retained for a minimum of five years after account closure, as anti-money-laundering rules require. Verification documents follow the same schedule. Support transcripts are held for two years; marketing consent records are held for as long as the consent is relied upon plus one year.

Once a retention period expires, records are deleted or irreversibly anonymised. Self-exclusion registers are an exception and are kept indefinitely so that a returning player cannot bypass an exclusion by opening a fresh account.

Your rights and how to use them

You may request a copy of the information we hold, ask for inaccurate details to be corrected, object to marketing, or ask for erasure where no legal duty requires us to keep the record. Requests are answered within 30 days and we will tell you if an extension is unavoidable.

Marketing consent can be withdrawn at any moment through the preferences panel in your account or the unsubscribe link on any message. Service messages about withdrawals, security and account status continue regardless, as they are not marketing.

Cookies that are strictly necessary keep you logged in and protect the session. Analytics and preference cookies run only where you have accepted them, and your choice can be revised through the cookie panel at the foot of every page.

If our answer does not satisfy you, you may escalate to the Office of the Privacy Commissioner in New Zealand or to the supervisory body indicated in our licence conditions.